[Rayon Rando](https://www.rayonrando.com/en/)

![Rayon Rando](https://rayonrando-medias.s3.fr-par.scw.cloud/products/content/722b57a9ae/logo.svg)

Delivery for €1 on orders from €120

[Since 2007](https://www.rayonrando.com/en/content/23-a-hiker-s-story-since-2007)

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## Navigation

- [Sleeping gear](https://www.rayonrando.com/en/236-sleeping-gear)
  - - [Tents](https://www.rayonrando.com/en/238-hiking-tents)
      - [Lightweight hiking tents](https://www.rayonrando.com/en/124-lightweight-hiking-tents)
      - [Cycle touring tents with large porches](https://www.rayonrando.com/en/494-cycle-touring-tents-with-large-porches)
      - [Robust 3- and 4-season tents](https://www.rayonrando.com/en/125-robust-3-and-4-season-tents)
      - [Comfort hiking and camping tents](https://www.rayonrando.com/en/120-comfort-hiking-and-camping-tents)
      - [Family camping tents](https://www.rayonrando.com/en/98-family-camping-tents)
    - Shelters
      - [Tarps and bushcraft bivouac shelters](https://www.rayonrando.com/en/474-tarps-and-bushcraft-bivouac-shelters)
      - [Tipis and camouflage tents](https://www.rayonrando.com/en/490-tipis-and-camouflage-tents)
    - Accessories
      - [Tent accessories](https://www.rayonrando.com/en/99-tent-accessories)
      - [Tent groundsheets](https://www.rayonrando.com/en/518-tent-groundsheets)
  - - [Sleeping bags](https://www.rayonrando.com/en/249-hiking-sleeping-bags)
      - [Sleeping bags +15°C to +10°C](https://www.rayonrando.com/en/10-sleeping-bags-15c-to-10c)
      - [Sleeping bags +10°C to +5°C](https://www.rayonrando.com/en/11-sleeping-bags-10c-to-5c)
      - [Sleeping bags +5°C to 0°C](https://www.rayonrando.com/en/12-sleeping-bags-5c-to-0c)
      - [Sleeping bags -1°C to -5°C](https://www.rayonrando.com/en/84-sleeping-bags-1c-to-5c)
      - [Extreme cold sleeping bags below -6°C](https://www.rayonrando.com/en/170-extreme-cold-sleeping-bags-below-6c)
      - [Lightweight sleeping bags](https://www.rayonrando.com/en/132-lightweight-sleeping-bags)
      - [Rectangular sleeping bags](https://www.rayonrando.com/en/114-rectangular-sleeping-bags)
      - [Long sleeping bags](https://www.rayonrando.com/en/465-long-sleeping-bags)
      - [Children's and short sleeping bags](https://www.rayonrando.com/en/33-children-s-and-short-sleeping-bags)
      - [Camouflage sleeping bags](https://www.rayonrando.com/en/477-camouflage-sleeping-bags)
  - - [Sleeping mats](https://www.rayonrando.com/en/250-hiking-sleeping-mats)
      - [Lightweight inflatable sleeping mats](https://www.rayonrando.com/en/156-lightweight-inflatable-sleeping-mats)
      - [Inflatable camping mattresses](https://www.rayonrando.com/en/76-inflatable-camping-mattresses)
      - [Lightweight self-inflating sleeping mats](https://www.rayonrando.com/en/77-lightweight-self-inflating-sleeping-mats)
      - [Comfort self-inflating sleeping mats](https://www.rayonrando.com/en/78-comfort-self-inflating-sleeping-mats)
      - [Foam sleeping mats](https://www.rayonrando.com/en/81-foam-sleeping-mats)
  - - [Sleeping gear accessories](https://www.rayonrando.com/en/251-sleeping-gear-accessories)
      - [Sleeping bag liners](https://www.rayonrando.com/en/79-sleeping-bag-liners)
      - [Hiking pillows](https://www.rayonrando.com/en/367-hiking-pillows)
      - [Hammocks / camp beds](https://www.rayonrando.com/en/96-hammocks-camp-beds)
      - [Waterproof bivvy bags](https://www.rayonrando.com/en/82-waterproof-bivvy-bags)
      - [Compression sacks](https://www.rayonrando.com/en/368-compression-sacks)
    - Special offers
      - [Sleeping gear offers](https://www.rayonrando.com/en/470-sleeping-gear-offers)
      - [Tent offers](https://www.rayonrando.com/en/460-tent-offers)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to choose your sleeping bag's temperature rating](https://www.rayonrando.com/en/content/119-how-to-choose-your-sleeping-bag-s-temperature-rating)
      - [How to choose a sleeping bag for hiking](https://www.rayonrando.com/en/content/17-how-to-choose-a-sleeping-bag-for-hiking)
      - [How to care for your down sleeping bag and jacket](https://www.rayonrando.com/en/content/72-how-to-care-for-your-down-sleeping-bag-and-jacket)
      - [How to stay warm in your sleeping bag](https://www.rayonrando.com/en/content/83-how-to-stay-warm-in-your-sleeping-bag)
      - [The best extreme-cold sleeping bags](https://www.rayonrando.com/en/content/85-the-best-extreme-cold-sleeping-bags)
      - [The best ultralight sleeping bags](https://www.rayonrando.com/en/content/107-the-best-ultralight-sleeping-bags)
      - [Which sleeping bag for the Camino de Santiago?](https://www.rayonrando.com/en/content/96-which-sleeping-bag-for-the-camino-de-santiago)
    - - [How to choose a hiking sleeping mat](https://www.rayonrando.com/en/content/175-how-to-choose-a-hiking-sleeping-mat)
      - [Inflate your sleeping mat effortlessly](https://www.rayonrando.com/en/content/60-inflate-your-sleeping-mat-effortlessly)
      - [The best insulated trekking mats](https://www.rayonrando.com/en/content/89-the-best-insulated-trekking-mats)
      - [The best Therm-a-Rest inflatable sleeping mats](https://www.rayonrando.com/en/content/143-the-best-therm-a-rest-inflatable-sleeping-mats)
      - [Insulated sleeping mats: what is R-value?](https://www.rayonrando.com/en/content/54-insulated-sleeping-mats-what-is-r-value)
    - - [Minor hiking repairs: carrying the right kit](https://www.rayonrando.com/en/content/159-minor-hiking-repairs-carrying-the-right-kit)
    - - [How to equip yourself for the Camino de Santiago](https://www.rayonrando.com/en/content/203-how-to-equip-yourself-for-the-camino-de-santiago)
      - [Sleeping warm in survival situations: common mistakes](https://www.rayonrando.com/en/content/223-sleeping-warm-in-survival-situations-common-mistakes)
- [Bag](https://www.rayonrando.com/en/237-hiking-backpacks)
  - - [Hiking backpack](https://www.rayonrando.com/en/252-hiking-backpacks)
      - [10–20 L hiking backpacks](https://www.rayonrando.com/en/438-1020-l-hiking-backpacks)
      - [20–30 L hiking backpacks](https://www.rayonrando.com/en/91-2030-l-hiking-backpacks)
      - [35–45 L hiking backpacks](https://www.rayonrando.com/en/93-3545-l-hiking-backpacks)
      - [50–55 L hiking backpacks](https://www.rayonrando.com/en/89-5055-l-hiking-backpacks)
      - [60–70 L hiking backpacks](https://www.rayonrando.com/en/88-6070-l-hiking-backpacks)
      - [70–85 L hiking backpacks](https://www.rayonrando.com/en/87-7085-l-hiking-backpacks)
  - - [Backpack](https://www.rayonrando.com/en/252-hiking-backpacks)
      - [Cycling and mountain biking hydration packs](https://www.rayonrando.com/en/112-cycling-and-mountain-biking-hydration-packs)
      - [Waterproof backpacks](https://www.rayonrando.com/en/467-waterproof-backpacks)
      - [Daypacks](https://www.rayonrando.com/en/115-daypacks)
      - [Mountaineering / ski backpacks](https://www.rayonrando.com/en/123-mountaineering-ski-backpacks)
      - [Children's backpacks](https://www.rayonrando.com/en/117-children-s-backpacks)
  - - [Accessories](https://www.rayonrando.com/en/95-backpack-accessories)
      - [Waterproof storage bags](https://www.rayonrando.com/en/134-waterproof-storage-bags)
      - [Storage bags](https://www.rayonrando.com/en/372-storage-bags)
      - [Backpack covers](https://www.rayonrando.com/en/133-backpack-covers)
      - [Backpack accessories](https://www.rayonrando.com/en/95-backpack-accessories)
      - [MOLLE pouches and bags](https://www.rayonrando.com/en/485-molle-pouches-and-bags)
  - - Special offers
      [Backpack offers](https://www.rayonrando.com/en/promos/promos-sac-a-dos)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [Choosing a backpack to suit your size](https://www.rayonrando.com/en/content/59-choosing-a-backpack-to-suit-your-size)
      - [How to pack your hiking backpack properly](https://www.rayonrando.com/en/content/200-how-to-pack-your-hiking-backpack-properly)
      - [How to choose a hiking backpack](https://www.rayonrando.com/en/content/18-how-to-choose-a-hiking-backpack)
      - [Choosing a cycle touring backpack, and when to avoid one](https://www.rayonrando.com/en/content/228-choosing-a-cycle-touring-backpack-and-when-to-avoid-one)
      - [How to adjust a hiking backpack in 7 steps](https://www.rayonrando.com/en/content/16-how-to-adjust-a-hiking-backpack-in-7-steps)
      - [The best Gregory backpacks for hiking](https://www.rayonrando.com/en/content/170-the-best-gregory-backpacks-for-hiking)
      - [Which hiking backpack should you choose if you are short?](https://www.rayonrando.com/en/content/209-which-hiking-backpack-should-you-choose-if-you-are-short)
      - [Which backpack for a day hike?](https://www.rayonrando.com/en/content/185-which-backpack-for-a-day-hike)
      - [Which carrying system for my backpack?](https://www.rayonrando.com/en/content/204-which-carrying-system-for-my-backpack)
      - [Lightweight or comfortable backpack: the right balance](https://www.rayonrando.com/en/content/167-lightweight-or-comfortable-backpack-the-right-balance)
    - - [How to choose your tactical backpack](https://www.rayonrando.com/en/content/37-how-to-choose-your-tactical-backpack)
      - [What is the MOLLE system for backpacks?](https://www.rayonrando.com/en/content/38-what-is-the-molle-system-for-backpacks)
    - - [Minor hiking repairs: carrying the right kit](https://www.rayonrando.com/en/content/159-minor-hiking-repairs-carrying-the-right-kit)
    - - [How to equip yourself for the Camino de Santiago](https://www.rayonrando.com/en/content/203-how-to-equip-yourself-for-the-camino-de-santiago)
- [Clothing](https://www.rayonrando.com/en/239-clothing)
  - - [Rainwear](https://www.rayonrando.com/en/255-hiking-rainwear)
      - [Men's waterproof jackets](https://www.rayonrando.com/en/32-men-s-waterproof-jackets)
      - [Women's waterproof jackets](https://www.rayonrando.com/en/35-women-s-waterproof-jackets)
      - [Rain ponchos](https://www.rayonrando.com/en/111-rain-ponchos)
      - [Waterproof trousers](https://www.rayonrando.com/en/121-waterproof-trousers)
      - [Gaiters](https://www.rayonrando.com/en/370-gaiters)
    - [Footwear](https://www.rayonrando.com/en/51-hiking-footwear)
      - [Men's hiking footwear](https://www.rayonrando.com/en/52-men-s-hiking-footwear)
      - [Women's hiking footwear](https://www.rayonrando.com/en/53-women-s-hiking-footwear)
      - [Hiking sandals](https://www.rayonrando.com/en/471-hiking-sandals)
      - [Insoles and footwear care](https://www.rayonrando.com/en/8-insoles-and-footwear-care)
  - - [Men's clothing](https://www.rayonrando.com/en/253-men-s-hiking-clothing)
      - [Men's waterproof jackets](https://www.rayonrando.com/en/32-men-s-waterproof-jackets)
      - [Men's fleeces](https://www.rayonrando.com/en/13-men-s-fleeces)
      - [Men's thermal underwear](https://www.rayonrando.com/en/5-men-s-thermal-underwear)
      - [Men's merino T-shirts](https://www.rayonrando.com/en/4-men-s-merino-t-shirts)
      - [Men's hiking shorts / trousers](https://www.rayonrando.com/en/101-men-s-hiking-shorts-trousers)
  - - [Women's clothing](https://www.rayonrando.com/en/254-women-s-hiking-clothing)
      - [Women's waterproof jackets](https://www.rayonrando.com/en/35-women-s-waterproof-jackets)
      - [Women's fleeces](https://www.rayonrando.com/en/102-women-s-fleeces)
      - [Women's thermal underwear](https://www.rayonrando.com/en/369-women-s-thermal-underwear)
      - [Women's merino T-shirts](https://www.rayonrando.com/en/30-women-s-merino-t-shirts)
      - [Women's hiking shorts / trousers](https://www.rayonrando.com/en/26-women-s-hiking-shorts-trousers)
  - - [Head, hands and feet](https://www.rayonrando.com/en/256-head-hands-and-feet)
      - [Hiking socks](https://www.rayonrando.com/en/19-hiking-socks)
      - [Running socks](https://www.rayonrando.com/en/153-running-socks)
      - [Hats / caps](https://www.rayonrando.com/en/22-hats-caps)
      - [Gloves](https://www.rayonrando.com/en/14-gloves)
      - [Hats / balaclavas](https://www.rayonrando.com/en/100-hats-balaclavas)
    - [Clothing care](https://www.rayonrando.com/en/371-clothing-care)
      - [Clothing care](https://www.rayonrando.com/en/371-clothing-care)
    - Special offers
      [Men's clothing offers](https://www.rayonrando.com/en/promos/promos-textile-homme)
      [Women's clothing offers](https://www.rayonrando.com/en/promos/promos-textile-femme)
      [Glove, hat and sock offers](https://www.rayonrando.com/en/promos/promos-gants-bonnets-chaussettes)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [Rain poncho or hiking rain jacket: how to choose](https://www.rayonrando.com/en/content/53-rain-poncho-or-hiking-rain-jacket-how-to-choose)
      - [Choosing a waterproof hiking jacket](https://www.rayonrando.com/en/content/27-choosing-a-waterproof-hiking-jacket)
      - [How to care for your waterproof jacket](https://www.rayonrando.com/en/content/111-how-to-care-for-your-waterproof-jacket)
      - [How to choose waterproof trousers](https://www.rayonrando.com/en/content/142-how-to-choose-waterproof-trousers)
      - [What to wear on a multi-day trek](https://www.rayonrando.com/en/content/169-what-to-wear-on-a-multi-day-trek)
      - [Rain poncho comparison](https://www.rayonrando.com/en/content/94-rain-poncho-comparison)
      - [Waterproof or watertight: what is the difference?](https://www.rayonrando.com/en/content/88-waterproof-or-watertight-what-is-the-difference)
      - [The 3-layer system: how does it work?](https://www.rayonrando.com/en/content/202-the-3-layer-system-how-does-it-work)
    - - [Merino wool for hiking: what are the benefits?](https://www.rayonrando.com/en/content/139-merino-wool-for-hiking-what-are-the-benefits)
    - - [How to equip yourself for the Camino de Santiago](https://www.rayonrando.com/en/content/203-how-to-equip-yourself-for-the-camino-de-santiago)
- [Cycling](https://www.rayonrando.com/en/240-cycle-touring)
  - - [Bike panniers and bags](https://www.rayonrando.com/en/39-bike-panniers-and-bags)
      - [Bike panniers: front and rear](https://www.rayonrando.com/en/41-bike-panniers-front-and-rear)
      - [Bike bags: saddle and frame](https://www.rayonrando.com/en/42-bike-bags-saddle-and-frame)
      - [Bike bags: handlebar](https://www.rayonrando.com/en/40-bike-bags-handlebar)
  - - [Cyclist equipment](https://www.rayonrando.com/en/257-cyclist-equipment)
      - [Cycling and mountain biking hydration packs](https://www.rayonrando.com/en/112-cycling-and-mountain-biking-hydration-packs)
      - [Clothing and accessories](https://www.rayonrando.com/en/162-clothing-and-accessories)
      - [Rain ponchos](https://www.rayonrando.com/en/111-rain-ponchos)
      - [Waterproof trousers](https://www.rayonrando.com/en/121-waterproof-trousers)
  - - [Bike equipment](https://www.rayonrando.com/en/258-bicycle-equipment)
      - [Cycling accessories](https://www.rayonrando.com/en/135-cycling-accessories)
      - [Bike lights](https://www.rayonrando.com/en/155-bike-lights)
      - [Water bottles / bottle cages](https://www.rayonrando.com/en/113-water-bottles-bottle-cages)
  - - Cycle camping
      - [Lightweight hiking tents](https://www.rayonrando.com/en/124-lightweight-hiking-tents)
      - [Cycle touring tents with large porches](https://www.rayonrando.com/en/494-cycle-touring-tents-with-large-porches)
    - - [Lightweight inflatable sleeping mats](https://www.rayonrando.com/en/156-lightweight-inflatable-sleeping-mats)
      - [Lightweight self-inflating sleeping mats](https://www.rayonrando.com/en/77-lightweight-self-inflating-sleeping-mats)
      - [Lightweight sleeping bags](https://www.rayonrando.com/en/132-lightweight-sleeping-bags)
    - - [Gas stoves and fuel](https://www.rayonrando.com/en/46-gas-stoves-and-fuel)
      - [Sports energy food](https://www.rayonrando.com/en/55-sports-energy-food)
      - [Freeze-dried meals and soups](https://www.rayonrando.com/en/6-freeze-dried-meals-and-soups)
      - [Camping cookware sets](https://www.rayonrando.com/en/58-camping-cookware-sets)
      - [Freeze-dried breakfasts and desserts](https://www.rayonrando.com/en/54-freeze-dried-breakfasts-and-desserts)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to organise your bags for a cycling trip](https://www.rayonrando.com/en/content/234-how-to-organise-your-bags-for-a-cycling-trip)
      - [How to choose bike panniers and bags](https://www.rayonrando.com/en/content/189-how-to-choose-bike-panniers-and-bags)
      - [Choosing a cycle touring backpack, and when to avoid one](https://www.rayonrando.com/en/content/228-choosing-a-cycle-touring-backpack-and-when-to-avoid-one)
      - [Managing heat and hydration on summer cycling trips](https://www.rayonrando.com/en/content/221-managing-heat-and-hydration-on-summer-cycling-trips)
      - [How to equip yourself for cycle touring](https://www.rayonrando.com/en/content/35-how-to-equip-yourself-for-cycle-touring)
      - [Camping equipment and cyclists' kit for cycle touring](https://www.rayonrando.com/en/content/36-camping-equipment-and-cyclists-kit-for-cycle-touring)
      - [How to stay dry when cycling in rain](https://www.rayonrando.com/en/content/201-how-to-stay-dry-when-cycling-in-rain)
      - [Bike luggage: lightweight bikepacking or cycle touring?](https://www.rayonrando.com/en/content/215-bike-luggage-lightweight-bikepacking-or-cycle-touring)
- [Walking](https://www.rayonrando.com/en/244-for-walking)
  - - [Poles](https://www.rayonrando.com/en/107-poles)
      - [Trekking poles](https://www.rayonrando.com/en/397-trekking-poles)
      - [Trail running poles](https://www.rayonrando.com/en/398-trail-running-poles)
      - [Walking sticks](https://www.rayonrando.com/en/400-walking-sticks)
      - [Trekking pole accessories](https://www.rayonrando.com/en/401-trekking-pole-accessories)
    - [Hiking footwear](https://www.rayonrando.com/en/51-hiking-footwear)
      - [Men's hiking footwear](https://www.rayonrando.com/en/52-men-s-hiking-footwear)
      - [Women's hiking footwear](https://www.rayonrando.com/en/53-women-s-hiking-footwear)
      - [Hiking sandals](https://www.rayonrando.com/en/471-hiking-sandals)
      - [Insoles and footwear care](https://www.rayonrando.com/en/8-insoles-and-footwear-care)
    - [Hiking socks](https://www.rayonrando.com/en/256-head-hands-and-feet)
      - [Hiking socks](https://www.rayonrando.com/en/19-hiking-socks)
      - [Running socks](https://www.rayonrando.com/en/153-running-socks)
  - - Instruments
      - [Solar chargers and power banks](https://www.rayonrando.com/en/61-solar-chargers-and-power-banks)
      - [Binoculars](https://www.rayonrando.com/en/71-binoculars)
      - [Compasses / map cases](https://www.rayonrando.com/en/36-compasses-map-cases)
    - [Lighting](https://www.rayonrando.com/en/264-lighting)
      - [Torches](https://www.rayonrando.com/en/48-torches)
      - [Lanterns and camping lights](https://www.rayonrando.com/en/62-lanterns-and-camping-lights)
      - [Head torches](https://www.rayonrando.com/en/72-head-torches)
  - - [Mandatory trail running equipment](https://www.rayonrando.com/en/517-mandatory-ultra-trail-equipment)
      - [Mandatory ultra-trail equipment](https://www.rayonrando.com/en/517-mandatory-ultra-trail-equipment)
    - [Snow](https://www.rayonrando.com/en/241-snow)
      - [Snowshoes](https://www.rayonrando.com/en/20-snowshoes)
      - [Crampons and snow accessories](https://www.rayonrando.com/en/50-crampons-and-snow-accessories)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [Folding or telescopic trekking poles: how to choose](https://www.rayonrando.com/en/content/71-folding-or-telescopic-trekking-poles-how-to-choose)
      - [How to choose walking poles](https://www.rayonrando.com/en/content/32-how-to-choose-walking-poles)
      - [Should you use trekking poles?](https://www.rayonrando.com/en/content/98-should-you-use-trekking-poles)
      - [The 10 best trekking poles](https://www.rayonrando.com/en/content/112-the-10-best-trekking-poles)
    - - [Firm or flexible hiking footwear?](https://www.rayonrando.com/en/content/117-firm-or-flexible-hiking-footwear)
      - [Choosing between high-cut and low-cut hiking footwear](https://www.rayonrando.com/en/content/55-choosing-between-high-cut-and-low-cut-hiking-footwear)
      - [Hiking footwear care: the essential guide to lasting use](https://www.rayonrando.com/en/content/211-hiking-footwear-care-the-essential-guide-to-lasting-use)
      - [How to prevent blisters when hiking](https://www.rayonrando.com/en/content/158-how-to-prevent-blisters-when-hiking)
      - [Video advice on choosing hiking footwear](https://www.rayonrando.com/en/content/21-video-advice-on-choosing-hiking-footwear)
    - - [How to choose a head torch](https://www.rayonrando.com/en/content/195-how-to-choose-a-head-torch)
      - [How to choose a trail running head torch](https://www.rayonrando.com/en/content/212-how-to-choose-a-trail-running-head-torch)
      - [10 powerful head torches: choose by runtime and use](https://www.rayonrando.com/en/content/246-10-powerful-head-torches-choose-by-runtime-and-use)
      - [The 5 best Petzl head torches](https://www.rayonrando.com/en/content/138-the-5-best-petzl-head-torches)
      - [Our range of Armytek head torches](https://www.rayonrando.com/en/content/220-our-range-of-armytek-head-torches)
    - - [How to read an IGN map](https://www.rayonrando.com/en/content/152-how-to-read-an-ign-map)
      - [How to equip yourself for the Camino de Santiago](https://www.rayonrando.com/en/content/203-how-to-equip-yourself-for-the-camino-de-santiago)
      - [How to use a compass when hiking](https://www.rayonrando.com/en/content/20-how-to-use-a-compass-when-hiking)
      - [Mandatory trail running kit list](https://www.rayonrando.com/en/content/95-mandatory-trail-running-kit-list)
      - [Minor hiking repairs: carrying the right kit](https://www.rayonrando.com/en/content/159-minor-hiking-repairs-carrying-the-right-kit)
      - [What should a hiking first aid kit contain?](https://www.rayonrando.com/en/content/196-what-should-a-hiking-first-aid-kit-contain)
    - - [How to choose snowshoes](https://www.rayonrando.com/en/content/84-how-to-choose-snowshoes)
      - [What equipment do you need for snowshoeing?](https://www.rayonrando.com/en/content/199-what-equipment-do-you-need-for-snowshoeing)
      - [TSL snowshoes: which model should you choose?](https://www.rayonrando.com/en/content/188-tsl-snowshoes-which-model-should-you-choose)
- [Travel](https://www.rayonrando.com/en/242-for-travelling)
  - - [Hygiene](https://www.rayonrando.com/en/243-hygiene)
      - [Soaps and hygiene accessories](https://www.rayonrando.com/en/374-soaps-and-hygiene-accessories)
      - [Travel and hiking wash bags](https://www.rayonrando.com/en/49-travel-and-hiking-wash-bags)
      - [Hiking towels](https://www.rayonrando.com/en/119-hiking-towels)
    - [Health](https://www.rayonrando.com/en/443-health)
      - [Hiker's first aid](https://www.rayonrando.com/en/7-hiker-s-first-aid)
      - [Treated mosquito nets and insect repellent sprays](https://www.rayonrando.com/en/57-treated-mosquito-nets-and-insect-repellent-sprays)
      - [Water filtration and purification](https://www.rayonrando.com/en/59-water-filtration-and-purification)
      - [Tick protection](https://www.rayonrando.com/en/449-tick-protection)
  - - [Travel accessories](https://www.rayonrando.com/en/263-travel-accessories)
      - [Travel pillows, sleep masks and accessories](https://www.rayonrando.com/en/9-travel-pillows-sleep-masks-and-accessories)
      - [Solar chargers and power banks](https://www.rayonrando.com/en/61-solar-chargers-and-power-banks)
      - [Binoculars](https://www.rayonrando.com/en/71-binoculars)
    - [Protection & safety](https://www.rayonrando.com/en/262-protection-and-safety)
      - [Waist packs, pouches and money belts](https://www.rayonrando.com/en/43-waist-packs-pouches-and-money-belts)
      - [Protective covers](https://www.rayonrando.com/en/94-protective-covers)
      - [Waterproof storage bags](https://www.rayonrando.com/en/134-waterproof-storage-bags)
      - [Locks / pack covers](https://www.rayonrando.com/en/131-locks-pack-covers)
      - [Storage bags](https://www.rayonrando.com/en/372-storage-bags)
  - - [Bags](https://www.rayonrando.com/en/261-bags)
      - [Cabin luggage](https://www.rayonrando.com/en/129-cabin-luggage)
      - [Travel bags and duffel bags](https://www.rayonrando.com/en/97-travel-bags-and-duffel-bags)
      - [Travel backpacks](https://www.rayonrando.com/en/130-travel-backpacks)
      - [Daypacks](https://www.rayonrando.com/en/115-daypacks)
  - - [Campervans & motorhomes](https://www.rayonrando.com/en/513-campervans-and-motorhomes)
      - [Campervan accessories](https://www.rayonrando.com/en/514-campervan-accessories)
      - [Camping and campervan showers and toilets](https://www.rayonrando.com/en/515-camping-and-campervan-showers-and-toilets)
      - [Campervan and motorhome cooking](https://www.rayonrando.com/en/516-campervan-and-motorhome-cooking)
    - [Lighting](https://www.rayonrando.com/en/264-lighting)
      - [Torches](https://www.rayonrando.com/en/48-torches)
      - [Lanterns and camping lights](https://www.rayonrando.com/en/62-lanterns-and-camping-lights)
      - [Head torches](https://www.rayonrando.com/en/72-head-torches)
    - [Camping accessories](https://www.rayonrando.com/en/263-travel-accessories)
      - [Camping chairs and armchairs](https://www.rayonrando.com/en/34-camping-chairs-and-armchairs)
      - [Camping kitchen accessories and furniture](https://www.rayonrando.com/en/110-camping-kitchen-accessories-and-furniture)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to choose a power bank and solar panel](https://www.rayonrando.com/en/content/140-how-to-choose-a-power-bank-and-solar-panel)
      - [How to optimise your campervan equipment](https://www.rayonrando.com/en/content/113-how-to-optimise-your-campervan-equipment)
      - [How to wash on a trek](https://www.rayonrando.com/en/content/155-how-to-wash-on-a-trek)
      - [How to protect yourself from mosquitoes](https://www.rayonrando.com/en/content/123-how-to-protect-yourself-from-mosquitoes)
      - [Staying in a mountain hut with a child: what is it like?](https://www.rayonrando.com/en/content/156-staying-in-a-mountain-hut-with-a-child-what-is-it-like)
      - [Essential accessories for your travels](https://www.rayonrando.com/en/content/184-essential-accessories-for-your-travels)
      - [Minor hiking repairs: carrying the right kit](https://www.rayonrando.com/en/content/159-minor-hiking-repairs-carrying-the-right-kit)
      - [Preventing and managing altitude sickness](https://www.rayonrando.com/en/content/157-preventing-and-managing-altitude-sickness)
      - [Which safety accessories do you need for hiking?](https://www.rayonrando.com/en/content/99-which-safety-accessories-do-you-need-for-hiking)
      - [Sitting comfortably on the move](https://www.rayonrando.com/en/content/182-sitting-comfortably-on-the-move)
- [Cooking](https://www.rayonrando.com/en/245-eating-drinking-when-hiking)
  - - [Food](https://www.rayonrando.com/en/266-food-and-freeze-dried-meals)
      - [Sports energy food](https://www.rayonrando.com/en/55-sports-energy-food)
      - [Freeze-dried meals and soups](https://www.rayonrando.com/en/6-freeze-dried-meals-and-soups)
      - [High-calorie double-serving freeze-dried meals](https://www.rayonrando.com/en/507-high-calorie-double-serving-freeze-dried-meals)
      - [Small-portion freeze-dried meals](https://www.rayonrando.com/en/163-small-portion-freeze-dried-meals)
      - [Freeze-dried breakfasts and desserts](https://www.rayonrando.com/en/54-freeze-dried-breakfasts-and-desserts)
      - [Self-heating meals and drinks](https://www.rayonrando.com/en/164-self-heating-meals-and-drinks)
  - - [Hydration](https://www.rayonrando.com/en/267-hydration)
      - [Water bottles](https://www.rayonrando.com/en/375-water-bottles)
      - [Water filtration and purification](https://www.rayonrando.com/en/59-water-filtration-and-purification)
      - [Hydration reservoirs](https://www.rayonrando.com/en/109-hydration-reservoirs)
      - [Insulated bottles and food containers](https://www.rayonrando.com/en/145-insulated-bottles-and-food-containers)
  - - [Hiking and camping stoves](https://www.rayonrando.com/en/487-hiking-and-camping-stoves)
      - [Gas stoves and fuel](https://www.rayonrando.com/en/46-gas-stoves-and-fuel)
      - [Wood-burning stoves and folding barbecues](https://www.rayonrando.com/en/486-wood-burning-stoves-and-folding-barbecues)
      - [Lighters and cooking accessories](https://www.rayonrando.com/en/47-lighters-and-cooking-accessories)
  - - [Cooking utensils](https://www.rayonrando.com/en/268-cooking-utensils)
      - [Camping cookware sets](https://www.rayonrando.com/en/58-camping-cookware-sets)
      - [Plates / cups / mugs](https://www.rayonrando.com/en/56-plates-cups-mugs)
      - [Cutlery](https://www.rayonrando.com/en/45-cutlery)
      - [Cool boxes](https://www.rayonrando.com/en/108-cool-boxes)
      - [Food containers and insulated containers](https://www.rayonrando.com/en/376-food-containers-and-insulated-containers)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to filter water when hiking](https://www.rayonrando.com/en/content/163-how-to-filter-water-when-hiking)
      - [How to find drinking water when hiking](https://www.rayonrando.com/en/content/57-how-to-find-drinking-water-when-hiking)
      - [Hydration reservoir or bottle: which is best for hiking?](https://www.rayonrando.com/en/content/122-hydration-reservoir-or-bottle-which-is-best-for-hiking)
    - - [How to choose hiking cookware](https://www.rayonrando.com/en/content/141-how-to-choose-hiking-cookware)
      - [How to choose a hiking stove](https://www.rayonrando.com/en/content/207-how-to-choose-a-hiking-stove)
      - [How to save gas when hiking](https://www.rayonrando.com/en/content/116-how-to-save-gas-when-hiking)
      - [The 10 best hiking stoves](https://www.rayonrando.com/en/content/97-the-10-best-hiking-stoves)
      - [The best hiking cookware](https://www.rayonrando.com/en/content/206-the-best-hiking-cookware)
      - [Wood-burning hiking stoves: do they deliver the heat?](https://www.rayonrando.com/en/content/162-wood-burning-hiking-stoves-do-they-deliver-the-heat)
    - - [Freeze-dried meals vs traditional cooking on a hike](https://www.rayonrando.com/en/content/161-freeze-dried-meals-vs-traditional-cooking-on-a-hike)
      - [What food should you take on a self-supported hike?](https://www.rayonrando.com/en/content/181-what-food-should-you-take-on-a-self-supported-hike)
- [Bushcraft](https://www.rayonrando.com/en/489-bushcraft-and-survival)
  - - Bushcraft camping
      - [Tarps and bushcraft bivouac shelters](https://www.rayonrando.com/en/474-tarps-and-bushcraft-bivouac-shelters)
    - - [Hammocks / camp beds](https://www.rayonrando.com/en/96-hammocks-camp-beds)
      - [Tipis and camouflage tents](https://www.rayonrando.com/en/490-tipis-and-camouflage-tents)
    - - [Waterproof bivvy bags](https://www.rayonrando.com/en/82-waterproof-bivvy-bags)
      - [Camouflage sleeping bags](https://www.rayonrando.com/en/477-camouflage-sleeping-bags)
  - - Backpacks and carrying systems
      - [MOLLE pouches and bags](https://www.rayonrando.com/en/485-molle-pouches-and-bags)
    - - [Waterproof storage bags](https://www.rayonrando.com/en/134-waterproof-storage-bags)
      - [Waterproof backpacks](https://www.rayonrando.com/en/467-waterproof-backpacks)
  - - Bushcraft equipment
      - [Victorinox Swiss Army multitools](https://www.rayonrando.com/en/106-victorinox-swiss-army-multitools)
      - [Fixed-blade bushcraft knives](https://www.rayonrando.com/en/478-fixed-blade-bushcraft-knives)
    - - [Bushcraft saws and shovels](https://www.rayonrando.com/en/491-bushcraft-saws-and-shovels)
    - - [Wood-burning stoves and folding barbecues](https://www.rayonrando.com/en/486-wood-burning-stoves-and-folding-barbecues)
      - [Lighters and cooking accessories](https://www.rayonrando.com/en/47-lighters-and-cooking-accessories)
  - - Survival and health
      - [Emergency shelters and survival blankets](https://www.rayonrando.com/en/492-emergency-shelters-and-survival-blankets)
    - - [Hiker's first aid](https://www.rayonrando.com/en/7-hiker-s-first-aid)
      - [Treated mosquito nets and insect repellent sprays](https://www.rayonrando.com/en/57-treated-mosquito-nets-and-insect-repellent-sprays)
      - [Water filtration and purification](https://www.rayonrando.com/en/59-water-filtration-and-purification)
      - [Tick protection](https://www.rayonrando.com/en/449-tick-protection)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to choose a bushcraft knife](https://www.rayonrando.com/en/content/39-how-to-choose-a-bushcraft-knife)
      - [How to choose your tactical backpack](https://www.rayonrando.com/en/content/37-how-to-choose-your-tactical-backpack)
      - [How to pitch a tarp: 6 setups explained step by step](https://www.rayonrando.com/en/content/219-how-to-pitch-a-tarp-6-setups-explained-step-by-step)
      - [Care and field sharpening for folding and bushcraft knives](https://www.rayonrando.com/en/content/218-care-and-field-sharpening-for-folding-and-bushcraft-knives)
      - [France's 72h emergency kit: a practical survival guide](https://www.rayonrando.com/en/content/236-france-s-72h-emergency-kit-a-practical-survival-guide)
      - [Which tarp for bushcraft and survival?](https://www.rayonrando.com/en/content/216-which-tarp-for-bushcraft-and-survival)
      - [What is the MOLLE system for backpacks?](https://www.rayonrando.com/en/content/38-what-is-the-molle-system-for-backpacks)
      - [Wood-burning hiking stoves: do they deliver the heat?](https://www.rayonrando.com/en/content/162-wood-burning-hiking-stoves-do-they-deliver-the-heat)
- [Knives](https://www.rayonrando.com/en/488-knives)
  - - [Folding knives](https://www.rayonrando.com/en/44-folding-pocket-knives)
      - [Folding pocket knives](https://www.rayonrando.com/en/44-folding-pocket-knives)
      - [EDC pocket knives](https://www.rayonrando.com/en/553-edc-pocket-knives)
      - [Gentleman's knives](https://www.rayonrando.com/en/554-gentleman-s-knives)
  - - [French knives](https://www.rayonrando.com/en/549-pocket-knives-made-in-france)
      - [French folding knives](https://www.rayonrando.com/en/549-pocket-knives-made-in-france)
      - [Opinel knives](https://www.rayonrando.com/en/550-opinel-knives)
      - [Laguiole folding knives](https://www.rayonrando.com/en/551-laguiole-folding-knives)
      - [Le Thiers knives](https://www.rayonrando.com/en/552-le-thiers-knives)
  - - [Victorinox Swiss Army multitools](https://www.rayonrando.com/en/106-victorinox-swiss-army-multitools)
      - [Victorinox Swiss Army multitools](https://www.rayonrando.com/en/106-victorinox-swiss-army-multitools)
    - Fixed-blade bushcraft knives
      - [Fixed-blade bushcraft knives](https://www.rayonrando.com/en/478-fixed-blade-bushcraft-knives)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [How to choose a bushcraft knife](https://www.rayonrando.com/en/content/39-how-to-choose-a-bushcraft-knife)
      - [How to choose a multifunction Swiss Army knife](https://www.rayonrando.com/en/content/238-how-to-choose-a-multifunction-swiss-army-knife)
      - [Care and field sharpening for folding and bushcraft knives](https://www.rayonrando.com/en/content/218-care-and-field-sharpening-for-folding-and-bushcraft-knives)
      - [Which pocket knife for outdoor activities or hiking?](https://www.rayonrando.com/en/content/214-which-pocket-knife-for-outdoor-activities-or-hiking)
      - [Surviving with only a knife: myth or reality?](https://www.rayonrando.com/en/content/242-surviving-with-only-a-knife-myth-or-reality)
- [Lightweight](https://www.rayonrando.com/en/247-lightweight-hiking-gear)
  - - [Lightweight sleeping bags](https://www.rayonrando.com/en/132-lightweight-sleeping-bags)
      - [Lightweight sleeping bags](https://www.rayonrando.com/en/132-lightweight-sleeping-bags)
  - - [Sleeping mats](https://www.rayonrando.com/en/250-hiking-sleeping-mats)
      - [Lightweight inflatable sleeping mats](https://www.rayonrando.com/en/156-lightweight-inflatable-sleeping-mats)
      - [Lightweight self-inflating sleeping mats](https://www.rayonrando.com/en/77-lightweight-self-inflating-sleeping-mats)
  - - [Lightweight tents](https://www.rayonrando.com/en/124-lightweight-hiking-tents)
      - [Lightweight hiking tents](https://www.rayonrando.com/en/124-lightweight-hiking-tents)
  - - [Lightweight backpacks](https://www.rayonrando.com/en/85-lightweight-backpacks)
      - [Lightweight backpacks](https://www.rayonrando.com/en/85-lightweight-backpacks)
  - - [Our advice](https://www.rayonrando.com/en/content/category/4-advice)
      - [The best ultralight sleeping bags](https://www.rayonrando.com/en/content/107-the-best-ultralight-sleeping-bags)
      - [Ultralight tents: what compromises?](https://www.rayonrando.com/en/content/56-ultralight-tents-what-compromises)
- [OFFERS](https://www.rayonrando.com/en/439-special-offers)
  - - Big clearance: 30 to 60% off!
      [Clearance: 30 to 60% off walking gear & backpacks](https://www.rayonrando.com/en/promos/destockage-marche-sacs)
      [Clearance: 30 to 60% off camping gear](https://www.rayonrando.com/en/promos/destockage-bivouac)
      [Clearance: 30 to 60% off cycling gear](https://www.rayonrando.com/en/promos/destockage-velo)
      [Clearance: 30 to 60% off eating & drinking gear](https://www.rayonrando.com/en/promos/destockage-boire-manger)
      [Clearance: 30 to 60% off clothing](https://www.rayonrando.com/en/promos/destockage-textile)
      [Knife clearance](https://www.rayonrando.com/en/promos/destockage-couteaux)
      [Everything at 50% off](https://www.rayonrando.com/en/promos/destockage-tout-a-moins-50)
  - - [OFFERS](https://www.rayonrando.com/fr/promos/dernieres-pieces-40-a-60)
      [Last items: 40 to 60% off](https://www.rayonrando.com/fr/promos/dernieres-pieces-40-a-60)
    - Clothing offers
      [Men's clothing offers](https://www.rayonrando.com/en/promos/promos-textile-homme)
      [Women's clothing offers](https://www.rayonrando.com/en/promos/promos-textile-femme)
      [Glove, hat and sock offers](https://www.rayonrando.com/en/promos/promos-gants-bonnets-chaussettes)
    - Equipment offers
      [Tent offers](https://www.rayonrando.com/en/promos/promos-tentes)
      [Sleeping gear offers](https://www.rayonrando.com/en/promos/promos-couchage)
      [Backpack offers](https://www.rayonrando.com/en/promos/promos-sac-a-dos)
      [Cycling equipment offers](https://www.rayonrando.com/en/promos/promos-materiel-velo)
      [Hiking accessory offers](https://www.rayonrando.com/en/promos/promos-accessoires-de-randonnee)
  - - [![](https://rayonrando-medias.s3.fr-par.scw.cloud/products/content/f9b6be3d13/w/1920.webp)Autumn clearanceUp to −60%View the selection](https://www.rayonrando.com/en/special-offers)
- [Brands](https://www.rayonrando.com/en/brands)
- [Randozine](https://www.rayonrando.com/en/content/category/5-rayonrandozine)

---

# Terms and conditions of sale

Source: https://www.rayonrando.com/en/content/3-terms-and-conditions-of-sale
Language: en

## Terms and conditions of sale

Effective from 1 October 2026.

**Rayon Rando**, a French single-shareholder simplified joint-stock company with share capital of €200,000 in total
28 route de Montrigon, 73700 Bourg-Saint-Maurice, France
Chambéry Trade and Companies Register 108 708 686 · VAT FR42 108 708 686
Email: contact@rayonrando.com

## 1. Scope

These terms and conditions of sale apply to sales concluded on www.rayonrando.com between Rayon Rando (the “Seller”) and any individual acting for non-professional purposes (the “Customer”). The Customer accepts them by confirming their order. The applicable terms and conditions are those in force on the order date; they are archived and can be consulted on the website at any time.

## 2. Products

The essential characteristics of products are shown on their product pages. Photographs are as accurate as possible but do not bind the Seller regarding details of colour or appearance.

## 3. Availability

Only products in stock in our warehouse are offered for sale. If, despite real-time stock monitoring, an ordered product proves unavailable, the Customer will be informed without delay and may choose a replacement product or a refund of the sums paid for that product, within 14 days at the latest.

## 4. Orders

The order is concluded when the Customer confirms it after checking their basket, delivery address, delivery method and total price, and accepting the terms and conditions of sale. The Seller acknowledges receipt by email. The data recorded by the ordering system constitute evidence of the nature, content and date of the order.

The Seller may refuse an order from a Customer with whom there is a payment dispute, or an order that is abnormal for personal use.

## 5. Prices

Prices are stated in euros, including all taxes (French VAT), excluding delivery costs. Delivery costs are shown before the order is confirmed and on the [Delivery costs](https://www.rayonrando.com/en/content/10-delivery-costs) page. The price charged is the price displayed when the order is confirmed.

## 6. Payment

The order is payable in full when placed, by payment card (CB, Visa, Mastercard), Apple Pay, Google Pay, Revolut Pay or bank transfer. Card, Apple Pay, Google Pay and Revolut Pay payments are processed by Revolut, an authorised payment service provider, through a secure interface; the Seller never has access to card details.

The order is processed only once payment has been accepted. If payment is declined, the order is cancelled and the Customer is informed by email.

## 7. Delivery

Orders are dispatched from our warehouse to metropolitan France and the countries listed on the [Delivery times and arrangements](https://www.rayonrando.com/en/content/9-delivery-times-and-arrangements) page, using the carriers and subject to the delivery times and weight and size limits stated there. Orders paid for before 13:00 on a working day are dispatched the same day. Unless another delivery time is stated when ordering, the product will be delivered no later than 30 days after the order.

In the event of a delay, after unsuccessfully requesting delivery within a reasonable additional period, the Customer may terminate the contract under the conditions of Articles L216-6 et seq. of the French Consumer Code.

The risk of loss or damage to products passes to the Customer when they, or a third party designated by them, take physical possession. We recommend checking the parcel on receipt and reporting any irregularity to the carrier and to contact@rayonrando.com as soon as possible to facilitate handling of the claim.

## 8. Right of withdrawal

The Customer has 14 days from receipt of the product (or the last product for an order delivered in several instalments) to withdraw without giving a reason. They must notify their decision by email to contact@rayonrando.com, using the website contact form or the form below, then return the product no later than 14 days after this notification to the following address:

Rayon Rando – Seillery Transports
6 allée Jean Beaulieu
49800 Trélazé, France

The product must be returned new, complete, in its original packaging, with its labels and accessories, together with the [return slip](https://rayonrando-medias.s3.fr-par.scw.cloud/products/content/c22c9ffa0e/Bon-de-retour-Rayonrando-Ageneau.pdf). The Customer may be held liable for any diminished value resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.

Return costs are payable by the Customer. As an exception, one return per Customer is free for products from the “Men's clothing”, “Women's clothing” and “Footwear” categories returned from France; the Customer must request a return label from contact@rayonrando.com. This offer does not apply to orders placed to try several sizes or models of the same product.

The Seller refunds all sums paid, including the original delivery costs (based on the cheapest standard delivery method offered), within 14 days of notification of withdrawal, using the payment method used for the order. The Seller may withhold the refund until receipt of the product. At the Customer's request, the refund may be replaced with an exchange or voucher.

The right of withdrawal does not apply to goods unsealed by the Customer after delivery which cannot be returned for hygiene or health protection reasons, or to goods made to the Customer's specifications (Article L221-28 of the French Consumer Code).

**Withdrawal form** (complete and return only if you wish to withdraw):

> To Rayon Rando, 28 route de Montrigon, 73700 Bourg-Saint-Maurice, contact@rayonrando.com:
> I hereby give notice that I withdraw from the contract for the sale of the goods below:
> Ordered on / received on:
> Consumer's name:
> Consumer's address:
> Consumer's signature (only for notification on paper):
> Date:

## 9. Statutory guarantees

The Seller is bound by the statutory guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), under the conditions reproduced below. These guarantees apply independently of any manufacturer's commercial warranty.

The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity, and not the date on which it appeared.

Where the sales contract for the goods provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that digital content or service throughout the agreed supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or service, and not the date on which it appeared.

The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the date the goods are replaced.

The consumer may obtain a reduction in the purchase price and keep the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:

1° The trader refuses to repair or replace the goods;
2° Repair or replacement takes place after thirty days;
3° Repair or replacement causes significant inconvenience to the consumer, particularly where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for use because they are being repaired or replaced suspends the remaining guarantee period until the repaired goods are delivered.

The rights mentioned above arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs implementation of the statutory guarantee of conformity in bad faith may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles them to a price reduction if they keep the goods, or a full refund in exchange for returning them.

For any request, the Customer should contact customer service at contact@rayonrando.com or using the contact form, providing their order number, a description of the defect and photographs. The procedure is detailed on the [After-sales service](https://www.rayonrando.com/en/content/28-after-sales-service) page.

## 10. Retention of title

The products remain the Seller's property until the price has been paid in full.

## 11. Personal data

The data collected when ordering are necessary for order processing, delivery, invoicing and after-sales service. Their processing is described in the [privacy policy](https://www.rayonrando.com/en/privacy-policy). The Customer may register free of charge on the Bloctel telephone marketing opt-out list (www.bloctel.gouv.fr).

## 12. Complaints and mediation

All complaints should first be addressed to customer service: contact@rayonrando.com, or Rayon Rando, 28 route de Montrigon, 73700 Bourg-Saint-Maurice.

In accordance with the French Consumer Code provisions on the consumer dispute mediation process, after contacting us and if you do not receive a satisfactory response, you may use the following consumer mediation service free of charge:

CM2C, 49 rue de Ponthieu, 75008 Paris
Telephone: 01 89 47 00 14
Website: <https://www.cm2c.net/declarer-un-litige.php>
Email: litiges@cm2c.net

## 13. Applicable law

These terms and conditions of sale are governed by French law. Failing an amicable agreement, disputes shall be brought before the competent court under the rules of the French Code of Civil Procedure; a consumer Customer may bring proceedings before the court for the place where they lived when the contract was concluded or the harmful event occurred.

---

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